Courtyard New York Manhattan/Midtown East

Soniah

family_with_children

8.0

It was good, I would stay in this hotel again.

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Deandria

extended_group

9.0

For the inconvenience of the ac the stafff gave me xtra points

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Afzali

family_with_children

1.0

Everyone should be very careful and avoid using booking.com app. In my experience, this company is not trustworthy. I booked 3 rooms in this hotel in New York through Booking.com, and the full cost of the reservation was charged on the first day. A few days after I returned home, I noticed that additional money had been charged to my credit card under this hotel's name. I contacted the hotel, and they told me the extra charge did not come from them. They said it was processed by Booking.com and advised me to contact Booking.com directly. When I contacted Booking.com, they asked me to provide my bank statement as proof of the charge. I sent my bank statement, which clearly showed the amount and the dollar ($) symbol. However, they refused to investigate and claimed that the statement did not explicitly mention the currency. They asked me to provide a bank statement that specifically states the currency. This excuse makes no sense because U.S. bank statements typically do not spell out the currency—they simply use the dollar sign, since the currency is obviously U.S. dollars. Based on my experience, Booking.com and hotle has refused to resolve this issue or refund the unauthorized charge. I encourage others to be cautious, carefully review all charges on their accounts, and keep records of every transaction.

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Celene

couple

7.0

The view

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Bin

Solo traveller

9.0

location, cleanness and price

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